At Property Matters, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our services or visiting our website.

1. Information We Collect

We may collect the following information:

• Name, contact details (including email address, phone number, and physical address)
• Property details relevant to your renovation inquiry
• Any additional information you voluntarily provide via contact forms, email, or phone
• Information related to your use of our website (e.g., via cookies or analytics tools)

2. How We Use Your Information

We collect your personal information to:

• Respond to enquiries and provide quotes or consultation services
• Schedule site visits and manage renovation projects
• Improve our services and customer experience
• Send occasional updates or promotions, if you opt in

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Licensed contractors or specialists working on your project
• Professional service providers (e.g., architects, engineers, or finance partners) with your permission
• Regulatory authorities if required by law

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

5. Your Rights

You may request access to the personal information we hold about you or ask us to update or delete it. To do so, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy or wish to access or update your information, please contact us at:

Property Matters
📧 Email: info@property-matters.com.au
📍 South Australia